04.19.04
Classic Support Line
I was calling tech support for a large web hosting company (let’s call them “LarthEink”) trying to figure out the access information for a new client who knows nothing about their 5-years-old account. In the course of trying to get simple information like the name of the FTP server to use, I came across a spilt-brain situation.
You are about to see a prime example of the split-brain. First we have the trained-to-do-these-steps part of the brain setting up the start of the sentence “Can you give me the last four digits of the credit card…”
But the other part of the mind which I’ll call the what-did-that-person-just-say part of short term memory came up with the ending “…that was lost?”
After that my what-did-that-person-just-say section of brain just crinkled up and spontaneously combusted.